Submmission of Complaints
In accordance with Circular No. PS/SB/Circular/2/2025 dated 18 February 2025, issued by the Secretary to the President, the Internal Affairs Unit (IAU) of the Divisional Secretariat mahawewa has been formally established.
Accordingly, if you become aware of any anomalies, corruption, or allegations within our Divisional Secretariat mahawewa, you can report the information or complaints to the Internal Affairs Unit located on our Divisional Secretariat mahawewa premises, either anonymously or with your identity, using the following method.
- Directing information/complaints to the complaint box located in the Divisional Secretariat mahawewa Premises
| This email address is being protected from spambots. You need JavaScript enabled to view it. | |
| +94 703 777 570 | |
| Telephone | +94 322 254 231 |
| Fax | +94 322 252 061 |
| Postal Address | Internal Affairs Unit, Divisional Secretariat, Mahawewa |
| QR Code |  |
| Link | https://iaum.presidentsoffice.gov.lk/complaints/qr-form/9OZJG |
Composition of the Internal Affairs Unit
| Position in the IAU | Name | Designation |
| Head of the unit | Mrs. M.S.M.S.M. Senanayake | Assistant Divisional Secretary |
| Integrity Officer / Member | Mrs. J.M.B. Nisansala | Accountant |
| Member | Mrs. D.M.P. Dasanayake | Assistant Directo (Planning) |
| Member | Mrs. W.W.N. Himali | Administrative Officer |
| Member | Mrs. J.P.N.S. Fernando | Administrative Officer (Grama Niladhari) |
Key Objectives of the Internal Affairs Unit
| No | Key Objectives |
| 01 | Ensuring corporate/institutional transparency and accountability |
| 02 | Prevention of corruption and irregularities |
| 03 | Providing speedy solutions for public complaints and grievances |
| 04 | Promoting integrity and ethics |
| 05 | Optimally managing resources |
| 06 | Safeguarding public trust |
Responsibilities and functions of the Internal Affairs Unit
| No | Responsibilities and functions |
| 01 | Examine current procedures and circulars to identify systemic bottlenecks within the institution and simplify them to enhance operational efficiency. |
| 02 | Conduct Corruption Risk Assessments (CRAs) to identify areas in the institution vulnerable to corruption and unethical conduct and take targeted preventive measures. |
| 03 | Develop and implement an Institutional Integrity Action Plan outlining specific anticorruption objectives and strategies tailored to the institution’s needs. |
| 04 | Develop and publish a Citizen’s Charter outlining services provided by the institution. |
| 05 | Implement measures, including training and awareness creation, to motivate employees to commit to anti-corruption principles. |
| 06 | Designing integrity-building programs and collaborating with all stakeholders. |
| 07 | Transparency and public communication |
